Data Deletion Instructions

How to request deletion

To request deletion of your Aishop business account or connected channel data, email info@servanticlabs.com with the subject line "Data Deletion Request".

What to include

• Your business name.
• The email address used for your Aishop account.
• The channel or asset you want deleted, such as WhatsApp, Instagram, Messenger, Telegram, or web widget data.
• Whether you want only a channel disconnected or the full Aishop account deleted.

What we delete

Depending on the request and legal retention obligations, we will delete or anonymize connected channel configuration, channel user identifiers, customer records, stored conversation history, AI assistant configuration, and related operational records.

Timing

We will acknowledge deletion requests and complete eligible deletion within 30 days unless a longer retention period is required for billing, security, dispute resolution, or legal compliance.

Meta-initiated deletions

Meta can initiate a deletion request on behalf of an end user connected to a business' Meta channel. We expose an authenticated callback that Meta calls directly:

POST https://servanticlabs.com/api/meta/data-deletion

The callback verifies the signed_request using HMAC-SHA256 with the app secret, returns a confirmation code, and exposes a status page at https://servanticlabs.com/data-deletion/status/<confirmation_code>.